Rightaction Limited, trading as Fire and Safety Centre (‘the Company’), operates the following Refund Policy for customers placing orders through this website:
1) A private consumer who changes their mind and cancels an order or who receives an order and wishes to return the goods, should inform the Company in writing that they wish to cancel the order within seven days of the date the order was placed with the Company, or seven days of receipt of the goods (whichever is the later date). The Company shall refund the customer’s full invoice amount (subject to any deduction for restocking costs) within 28 days of receiving the goods, subject to inspection and them being returned 'as new' in a re-saleable condition. In particular, this means that the customer should not open shrink-wrapped or blister pack products or break any manufacturer’s seals ensuring that the goods are in good condition including all packaging, manuals and cables. It is important to note that it is the responsibility of the customer to return the goods to the Company. The customer will be liable for any damage to the goods, however caused, and, if there is any damage, the Company shall withhold the amount it deems necessary from the customer’s refunded amount.
2) A business customer who changes their mind and cancels an order or who receives an order and wishes to return the goods shall not be entitled to do so. As a matter of course, the Company does not accept the return of goods from business customers and to choose to do so would be entirely at the discretion of the Company.
3) If a customer wishes to report faulty goods then they should do so within 28 days of receipt (for a personal consumer) and 14 days of receipt (for a business consumer). The customer should arrange with the Company for these goods to be collected and, following this, the Company will issue a full refund to the customer via the original payment method used once the goods have been received back by the Company and confirmed as being faulty.
4) If goods arrive with the customer damaged in transit, the Company requests that the Customer report it to the Company within 24 hours following receipt of goods. If goods are visibly damaged on receipt, the customer should also sign the delivery note accordingly. Once the damaged goods have been collected by the Company and received back into the Company’s warehouse, the Company will issue a full refund to the Customer via their original payment method after confirmation that the goods are indeed damaged.
5) If the customer wishes to report faulty goods outside of the timeframe specified in (3) above, then provided the product is within its warranty period, the customer is entitled to a warranty repair or replacement. In some cases, manufacturers provide direct warranty support, repair services and/or telephone help facilities for the customer’s convenience. If such direct contact is made with the manufacturer, this does not affect the customer’s rights to claim against the Company under the Sales of Goods Act 1979 (as amended) if the goods do not conform to the contract formed when ordering via this website and the manufacturer does not repair, replace the goods or offer the customer an alternative remedy.
